Hostway reviews - web hosting reviews

A few times a week we lose e-mails at our company. At best they are only delayed for a few hours, at worst they are not recieved, and nothing is bounced back. Nine months ago hostway was great, but they have gone seriously down hill since then. (overall impression 6/10)

I was introduced to their hosting services 4 years ago when I worked next to their office in London (then they were called Iarna). Their service was always stable, customisable and the customer service was second to none, always very knowlegdable and sincerely helpful. (overall impression 8.8/10)

I have been with Hostway for about 1 year and although better than my last provider, they still leave much to be desired. Start with downtime. My site is routinely unreachable for at least an hour. Tech support: same as a person before said: they change settings all the time and things stop working. (For example, Soft Artisans Fileup stopped working out of the blue a while ago and they an enterprise license for it.) When I call or e-mail I try to be as verbose as possible to speed the solution by but they NEVER completely read the e-mail so I have to repeat myself over the course of, usually, 3 subsequent e-mails. (overall impression 5.4/10)

The worst part happened, however, when I thought I had tested it adequately (they had no instructions for testing), but hadn't and lost several hundred $s in sales I shipped out but never received money for. They first told me they could recover the credit card numbers, then found that a default setting did not retain the credit card #s, so I was out the money. No sympathy or even an apology. (overall impression 4/10)

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